02 Jun Seamless Mobile Connectivity Solution for Horizons Scotland’s VIP Coach Tour
Seamless Mobile Connectivity Solution for Horizons Scotland’s VIP Coach Tour
Overview
Horizons Scotland, a prominent travel operator specializing in organizing various events and travel programs, sought assistance from XCommNet, a leading provider of mobile connectivity solutions. Horizons Scotland faced a challenge during a four-day VIP coach tour, as their coaches lacked onboard Wi-Fi. They required a reliable and easy-to-set-up solution that would cater to their VIP guests’ connectivity needs while on the go. This case study highlights how XCommNet efficiently addressed this challenge, offering exceptional support throughout the process.
Challenge
Horizons Scotland frequently organizes product launches, conferences, meetings, incentive programs, business and group travel, leisure trips, guided tours, special events, and holidays. For a particular VIP coach tour spanning four days, they encountered a connectivity issue as their coaches did not have Wi-Fi capabilities. This posed a challenge as the VIP guests, who expected seamless connectivity, were unable to stay connected during their travel.
Solution Provided by XCommNet
XCommNet provided Horizons Scotland with a comprehensive mobile connectivity solution tailored to their specific requirements. The solution needed to be easy to set up by non-technical individuals and operate on a 12V power source, commonly available in vehicles. XCommNet delivered the following key components:
- Mobile Connectivity Hardware: XCommNet supplied compact 5G/LTE routers that could be easily installed and removed on the coaches. The routers, along with accessories and aerials, were designed for hassle-free installation and compatibility with the coach infrastructure.
- SIM Cards and Data Plans: XCommNet provided SIM cards with appropriate data plans, ensuring uninterrupted connectivity for the VIP guests. The SIM cards offered access to reliable and high-speed cellular networks.
- Network Management and Support: XCommNet’s network management platform allowed Horizons Scotland to monitor and manage the connectivity of their coaches in real-time. XCommNet’s support team provided exceptional support to promptly address any connectivity issues.
Results
The comprehensive solution provided by XCommNet, including easily installable and removable 5G/LTE routers, accessories, and aerials, allowed Horizons Scotland to overcome their connectivity challenges. XCommNet’s exceptional support and reliable hardware ensured seamless mobile connectivity for the VIP guests during the coach tour, enhancing their overall experience.
Client feedback
This is what Chris Lawson Head of MICE & Horizons Scotland said:
“I can’t thank XCommNet highly enough, Paul and Dominic are so easy to work with and they gave us a full proof solution to cover the various coach journeys. I needed a solution that was easy to use, quick to set up and allowed our delegates constant online access. It came with very clear instructions and couldn’t have been easier to set up and use. Providing a mobile temporary WIFI solution in Scotland can be challenging, but XCommNet delivered for us with zero issues. We won’t be going anywhere else for our mobile WIFI needs!”